Building a Stronger Business and Global Community by Harnessing Collaboration Across Teams and Geographies
For more than 330 years, Barclays has helped individuals, businesses and communities grow and prosper. We champion innovation and citizenship to make a positive and enduring difference. When our customers and business partners do well, and the communities where we live and work flourish, we all benefit.
Each day, tens of thousands of Barclays colleagues with diverse backgrounds and perspectives, from across business lines and geographies, work as one team with one goal – make it better for our business partners, customers, communities, and each other. We describe this philosophy as the “The Power of One Barclays.” This philosophy is true no matter where I go at Barclays. From Henderson, Nevada, to Wilmington, Delaware, and Whippany, New Jersey, as well as our London office on Canary Wharf in the UK.
I was reminded of this during a recent visit to our campus in Pune, India, home to over 20,000 talented operations and technology colleagues, 500 of whom support the Barclays US Consumer Bank. This team is critical to everything we do and played an integral role in the successful launch of our credit card program with Gap Inc. that doubled our customer base in the United States to more than 20 million. They were part of a 1,000 person team across the US, UK and India that focused on customer outcomes, on-time delivery, and digital transformation – working more than one million hours to provide innovative products and capabilities for our newest business partner and their customers. Transformational success stories like Gap remind me of two simple, but often overlooked truths: Winning in business is a team sport, and delivering big things requires great people with a mission focus.
I was inspired and energized by our colleagues’ passion and ingenuity that was brought to light during an innovation showcase in our RISE innovation hub, and a town hall that celebrated the team’s 2022 accomplishments and outlined our 2023 strategic plan and priorities. I also joined colleagues for a tree planting activity as part of a life skills engagement program with college students from underserved communities, in partnership with the Rubicon Foundation, a long-standing citizenship partner in the country. Community involvement like this is an important part of the fabric of the Barclays culture in India, the US, and around the world.
Several themes create the “North Star” in our efforts to build a great culture and collaborative approach:
- We are intentional, acting with a purpose, shared values, and a common mindset to deliver the best possible outcomes for our business partners and customers;
- We challenge the status quo, embrace innovation and data analysis in pursuit of continuous improvement;
- We nurture an inclusive culture that embraces diversity of thought, where individuals of all backgrounds feel confident in bringing their whole selves to work, and have the ability to deliver to their full potential; and
- We provide opportunities for colleagues to get involved with and support philanthropic programs that help transform our communities.
To be honest, no business gets it right 100-percent of the time. But by laying these principles out clearly, it guides us in what we do and how we do it. Because we firmly believe if we get these right, by collaborating, truly working as one team, and embracing diversity of thought, we can create extraordinary outcomes for our partners, customers, the communities where we work and live, and for each other. That’s what makes it worth the effort and creates a culture that fills all of us with an incredible sense of pride.
This information is for educational purposes only, not intended to be financial or legal advice. Always consult a qualified financial advisor before taking any action based on this information. The views and opinions expressed are those of the authors and do not necessarily reflect the official policy, position, or opinion of Barclays Bank Delaware.
Chief Executive Officer
Barclays US Consumer Bank
Denny Nealon is the Chief Executive Officer for Barclays US Consumer Bank (USCB) and Barclays Bank Delaware (BBDE) where he is responsible for the overall leadership and direction of Barclays’ consumer business in the United States, which includes award-winning credit card programs and retail deposits. Denny is part of Barclays America’s management team and serves as a Director on both the BBDE and IHC Boards.
Denny has more than 20 years of experience in the U.S. credit card industry and first joined Barclays in 2004 as Head of the US Partnership business, and then as President of the USCB with responsibility for the day-to-day management of the consumer business.
Prior to joining Barclays, Denny held leadership positions at Bank One and Chase Card Services.
Denny graduated from the U.S. Naval Academy and served seven years as a Logistics and Supply Corps officer before joining the corporate sector. He also holds an MBA from the University of Maryland.