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COVID-19 – We’re here to help.

Our thoughts continue to be with you during this challenging time, and we’re here to help if you need us. As the situation evolves, things are changing rapidly, and we want to make sure you have all the information you need to manage your account as easily as possible.

 

We have new Call Center hours:

To better serve our customers, we are updating our Call Center hours to ensure there are more Relationship Managers available to help you during peak call times.

Consumer Credit Cards: 24 hours per day, 7 days per week    

Business Credit Cards: 24 hours per day, 7 days per week

Consumer Loans: 8:00 am – 8:00 pm EST, 7 days per week

Consumer Savings: 8:00 am – 8:00 pm EST, 7 days per week

Calling and speaking to a Relationship Manager may take longer than usual during this time, so we encourage you to use our digital channels as much as possible.

 

Self-service online tools are available:

There are many online account management tools you can access from the comfort and safety of your own home, anytime you choose.

You can manage your account online and take care of a variety of routine tasks like making payments, viewing transactions and checking balances if you have a credit card or loan with us. Savings customers can make transfers, view transactions and check balances.

How to access your account online:

  • Credit card customers can visit Barclays US
  • Business card customers can visit the website listed on the back of their card
  • Savings customers can visit Barclays US Online Banking. Have general questions about your CD or Savings accounts? Please see our FAQs
  •  Loans customers can visit MyBarclaysUSLoan.com

If you’ve never set up access to your account online, it is simple and easy to do. After you get to our website, look for a link that says “Set up online access” which is located under the log in boxes. You’ll need to have your credit card handy, and we’ll ask you some standard questions to verify your identity.

 

Consumer credit card and savings customers can use the mobile app:

You can quickly download the mobile app by searching for “Barclays US” or “Barclays US Savings” in your phone’s app store. You can then access your account digitally at any time.

 

Update your contact details online:

We want to know how to reach you if necessary. Log in to your online account and update your personal profile.

 

 

Special Circumstances 

 

Payment relief (Consumer credit card customers) (Updated 7/19/2020)

If you are unable to make your payment during this difficult time, we’re here to help. You can request Payment Relief online by clicking here.

If your Payment Relief has ended and you still need assistance, log on to your account and click on “Services” and then “Financial Hardship” to see what options may be available to you.

 

Payment relief (Personal Loans) 

If you are unable to make your payment during this difficult time, we’re here to help. You can request Payment Relief by clicking here and logging in to your online account.

 

Payment relief (Business Card) 

If you are unable to make your payment during this difficult time, we’re here to help. You can request Payment Relief by calling the number on the back of your card.

 

Transaction disputes (Consumer credit card customers) 

Customers are now able to submit a dispute through their online account.  If you need to dispute a transaction related to disrupted travel or event plans, please reach out first to the merchant to understand their cancellation policies - you may get it resolved faster by speaking directly to the merchant.

If you do not recognize the transaction or feel it was not authorized, please refer to the fraudulent transaction reporting process below.

If you are unable to resolve the matter with the merchant and you recognize the transaction, log in to your account at the website listed on the back of your card and select the transaction from your listed transactions in the Activity and Statements section. You may also mail your dispute to Card Services, P.O. Box 8802, Wilmington, DE 19899-8802. See the back of your billing statement for additional details regarding billing error disputes.

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Transaction disputes (Business credit card customers)

Business cardmembers who are unable to resolve the matter directly with the merchant can initiate a dispute by logging on to the website listed on the back of your card, calling the number on the back of your card, faxing us at 706-649-4073, or mailing your dispute to Business Card Services, Billing Disputes P.O. Box 84030, Columbus, GA 31908-4030.

 

Fraudulent transaction reporting (Consumer credit card customers) 

Customers are now able to report fraudulent transactions on their account as well as report their card lost or stolen and request a new card through their online account. Log in to your account at the website listed on the back of your card, choose Contact Us and then Digital Forms to access the Fraud Form.

 

Fraudulent transaction reporting (Business credit card customers) 

Business cardmembers can report fraudulent transactions on their account as well as report their card lost or stolen and request a new card by calling the number on the back of your card.

 

Account security

Visit our Security Center to review how we protect your account and how to protect yourself against phishing emails: https://www.barclaycardus.com/servicing/security-center. If you're ever in doubt about the validity of a phone call, email, or text you receive, DO NOT provide your personal information. Please contact us, and forward any suspicious emails that reference Barclays to internetsecurity@barclays.com.

We truly appreciate your business. We will continue to monitor the situation and are committed to doing everything we can for our customers, colleagues, and communities. The latest information about the coronavirus is available at CDC.gov/coronavirus

 

Updated as of 7/19/2020