Disputes

We recommend you contact the merchant first if there are any issues with your purchase. This could help avoid the need for a formal dispute.
 

If you still need to dispute the purchase, submit the details and supporting documents within 60 days of the charge appearing on your billing statement to us online.
 

To dispute a transaction online, log in to your account and select Transactions from the Activity & Statements menu. Then, click the + sign on the transaction you would like to dispute. Click the Dispute button and fill out the requested information. 
 

Once a case has been opened for you, it will be referred to a specialist who will review your case to make sure that we have everything necessary to request a credit on your behalf. The specialist may contact you for additional information, if needed. We may issue provisional credit to your account after contacting the merchant’s bank.

Continue to make payments to your account. Finance charges will not be assessed on the disputed portion of your balance. However, if the dispute is not resolved in your favor, the transaction will be subject to the terms and conditions of your Cardmember Agreement.

We'll try to resolve your dispute as quickly as possible, but it may take a few weeks depending on the complexity of your case. We'll notify you when we complete our investigation.

No, but in some situations, you can reach a resolution with the merchant without opening up a dispute case.

Once a case has been opened for you, it will be referred to a specialist who will review your case to make sure that we have everything necessary to request a credit on your behalf. The specialist may contact you for additional information, if needed.

You will not receive a credit while your case is open and pending, however you will not be required to pay for the transaction, and you will not be billed interest on the transaction while we investigate the dispute.

If the merchant disagrees with your dispute, we will review their response and reevaluate your case. If necessary, we may contact you for additional information.

No. You are not required to pay for any portion of the dispute amount while your case is under investigation.

Yes, you should contact the merchant immediately if you received goods or services that didn't meet your expectations.

If you're unsuccessful, we may be able to help. Please submit your dispute to us online.

To dispute a transaction online, log in to your account and select Transactions from the Activity & Statements menu. Then, click the + sign on the transaction you would like to dispute. Click the Dispute button and fill out the requested information.

In most cases, we must be notified within 60 days of the date the charge appeared on your billing statement. We'll reach out to you if we have any questions or to notify you when the dispute is resolved.

Generally, disputes are resolve quickly, but it may take several weeks depending on the complexity of the case. We will notify you once we have completed our investigation and inform you of how your case was resolved.

You may cancel a dispute by contacting us at the number listed on the back of your card.

We always recommend that you contact us as soon as possible for assistance with your dispute. In order to protect your dispute rights, in most cases, we must be notified within 60 days of the date in which the charge appeared on your billing statement. Contacting us promptly will allow us to begin our investigation into your case for a quicker resolution.

We recommend that you keep copies of all signed contracts, merchant credit slips, email exchanges, cancellation numbers and receipts. We also recommend that when you speak with a merchant regarding your dispute, that you document who you spoke with, when you spoke with them, and details of the conversation. Depending on the nature of your dispute, this kind of supporting information may assist us in obtaining a credit on your behalf.

Please first make an attempt to contact the merchant directly. In many cases your concerns may be resolved quicker by doing so. However, if attempts to resolve your concerns with the merchant are unsuccessful, you may contact us for further assistance at 877-390-4200 (TTY/TDD Services: 711) Monday through Friday between the hours of 8:00 a.m. and 11:00 p.m. ET and on Saturday and Sunday from 8:00 a.m. to 8:00 p.m. ET.

Please attempt to contact the merchant directly. Your refund may be processed faster this way. If you're unsuccessful, please submit your dispute to us online.

To dispute a transaction online, log in to your account and select Transactions from the Activity & Statements menu. Then, click the + sign on the transaction you would like to dispute. Click the Dispute button and fill out the requested information.

In most cases, we must be notified within 60 days of the date the charge appeared on your billing statement. We'll reach out to you if we have any questions or to notify you when the dispute is resolved.

If you have additional information or documentation to support your dispute, please write to us at Card Services, P.O. Box 8802, Wilmington, DE 19899-8802. We will be happy to review your dispute again and consider any information supplied.

Yes, you can submit your dispute in writing to Barclays at the address below. However, it is recommended to dispute directly with the credit agency where the discrepancy was reported.

Card Services
P.O. Box 8803
Wilmington, DE 19899

Be sure to include the following information:

•  Account number
•  Name, address, phone number
•  An explanation of your dispute (be specific)
•  Supporting documentation