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Lost or Stolen card/Fraud

  • What should I do if my card is lost or stolen?

    You can report a lost or stolen card online using the Barclays US App. Select Manage my cards at the bottom of the home screen and choose Report fraud or Lost card.
     

    Be sure to check your transactions and let us know if there are any that you didn’t authorize. After receiving your report of a lost or stolen card, we'll immediately close it so no unauthorized charges can be made, and we'll send a replacement card with a new number. After ordering your card, look for the Card Tracker at the top of the app for delivery information. You can add your new card number to your digital wallet, giving you uninterrupted use of your account.
     

    You can also report a lost or stolen card through our website. Log in to your account and select Manage my card from the Services menu.
     

    If you need help, please call Customer Service at 888-232-0780.

  • Can an Authorized User report their account has fraud or is lost/stolen?

    Yes, an Authorized User can report fraud on their account and can report their card as lost or stolen. If an Authorized User requests a new card, it will be sent to the primary cardmember's mailing address.

  • How do I contact a fraud specialist?


    To speak with a fraud specialist, please call the number on the back of your card and request to speak with a member of our Fraud team.

     

    If you do not have access to your card, please call Customer Service at 888-232-0780.

  • How do I complete my Statement of Fraud form?

    If you received a Statement of Fraud form from our Investigations Department, simply fill it out and fax it to 1-866-836-6378 or mail it to:

     

    Card Services
    P.O. Box 8834
    Wilmington, DE 19899

  • How does Barclays protect my account from fraud?

    Barclays provides fraud protection and monitoring for all of our customers. You're also covered by our $0 Fraud Liability Protection, which means you'll never have to pay for an unauthorized transaction. We monitor your card for suspicious activity 24/7 and will attempt to contact you as soon as possible if we detect activity requiring verification. Visit our Security Center for more information.