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Social Media Community Guidelines

We created social media guidelines to make sure our community is a safe, respectful and enjoyable environment. Barclays Bank US, representing Barclays US Consumer Bank, social media pages are public, which means anyone can see your posts to our social pages, and your posts may even show up in search engine results on Google, Bing, or Yahoo!.

Please read carefully, as these guidelines contain information about sharing and contributing content, and how we’ll respond to anything we deem abusive, unsuitable or derogatory.


Please be respectful to others including our colleagues monitoring and responding to inquiries on our social media pages. Any contribution deemed offensive or inappropriate will be removed. Examples may include:

  • Threats or personal attacks - abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization
  • Discriminatory or hate speech of any kind
  • Profane, obscene, disruptive, off topic, excessive or repetitive (trolling) postings
  • False, inaccurate, or misleading content
  • Spam or fraudster behaviors

Barclays Bank US reserves the right to ban any user from our social media pages without prior written notice or consent for violations of our social media guidelines. Any comment(s) posted that we deem to be criminal in nature, or that instigates or implies violence toward oneself or another may be reported to the proper authorities.

Privacy and Security

For the security of your account, never provide account sensitive information.  If you include personal identifiable information, which may include Social Security numbers, full account numbers, phone numbers or e-mail addresses in a public post, comment or reply, it may be deleted. You have the option to contact us using the phone number on the back of your card or through our Secure Message Center. Visit our Contact Us page for more information.

Our Social Media pages may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.


Do not post or transmit material you do not have the right to post or transmit under law (such as copyright, trade secrets, or securities) or due to your personal contractual or fiduciary relationships. Please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation.

Third-Party Links

We may link to other sites and resources provided by third-parties. These links are provided for your information only. This does not in any way constitute an official endorsement of the site or company and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Paid Sponsors or Partnerships

Some linked third-party sites may contain content provided by paid sponsors or partnerships of Barclays Bank US. These sponsors' posts should contain the term "Paid Sponsor” or “Paid Partnership,” disclosing the nature of relationship and compensation received.


As a financial services company, we may post content about relevant financial topics. These posts are informational and should not be viewed as professional financial advice. Always seek the advice of your financial advisor or other qualified financial provider with any questions you may have regarding your personal finances. Reliance on any information provided herein is solely at your own risk.

Facebook, Instagram, Twitter, LinkedIn, and YouTube are owned by third parties unaffiliated with Barclays Bank US. Barclays Bank US is not responsible for and does not control these third-party sites' terms and conditions, privacy and data security practices and policies. Please note that when visiting any official Barclays Bank US social media page, when applicable, you are also subject to the terms and conditions of Barclays Bank US privacy policy and general terms of use.

Barclays Bank US reserves the right to modify these guidelines at any time.