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Contact us

We're here to help you 24 hours a day, 7 days a week. Your concerns and feedback are valuable to us, so we’ll make sure your voice is heard.

Self service

For quick transactions, please log in to your account or use the Barclays US app to:
  • Check current balance
  • Check available credit
  • Pay your credit card
  • View most recent payment
  • View minimum due date
  • View payment due date
  • Transfer a balance
  • Change your PIN
  • Check credit card
    transactions

 

Phone

We want to hear from you. Please find the number below that best matches your need and give us a call.

General Inquiries
1-866-928-8598

Fax Number
1-866-823-8178

International
(Call us collect)
1-302-255-8888

 

 

Accessibility Coordinator:
1-800-309-6191

TDD/TYY Services:
1-866-483-3705

Barclays US mobile app

Our cardmembers can do all of the above and more in our convenient, free mobile app.

Visit the Apple Apps Store Visit the Google Play store

Screen images of the Barclays US mobile app
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Twitter

Have a quick question? Tweet us at @AskBCUS, but please do not include any sensitive account information in your tweet. 

Cardmember communications

Our cardmembers can send secure messages to protect their account information. To send us a secure message, simply log in to your account and select contact us. To view your messages, log in to your account and select the new messages link.

Complaint policy

You can register a complaint with us using the contact information below:

By U.S. Mail:
Card Services
P.O. Box 8801
Wilmington, DE 19899-8801

By phone:
1-866-225-9725

View the full policy

Mail

We’re happy to accept your written correspondence as well. Below, you can find the address that best suits your need:
  • General Correspondence

    Card Services

    P.O. Box 8801

    Wilmington, DE 19899-8801

     

  • Credit Card Billing Disputes

    Card Services

    P.O. Box 8802

    Wilmington, DE 19899-8802

     

  • Credit Bureau Disputes

    Card Services

    P.O. Box 8803

    Wilmington, DE 19899-8803

     

  • Credit Balance Refunds

    Card Services

    P.O. Box 8746

    Wilmington, DE 19899-8746

  • Credit Card Payments

    Card Services

    P.O. Box 60517

    City of Industry, CA  91716-0517

     

    Card Services

    P.O. Box 13337

    Philadelphia, PA  19101-3337

     

  • Overnight Credit Card Payments

    (Using specific labels and envelopes through UPS, Mail Boxes Etc., FedEx, U.S. Mail)

    Remitco

    Card Services

    Lock Box 60517

    2525 Corporate Park, Suite 250

    Monterey Park, CA  91754

     

    (Using specific labels and envelopes through UPS, Mail Boxes Etc., FedEx, U.S. Mail)

    Card Services

    400 White Clay Center Drive

    Newark, DE  19711

     

  • Physical Address

    Barclays Bank Delaware

    125 South West Street

    Wilmington, DE 19801